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Refund Policy

A legal disclaimer

The information, products, and services provided by O-VIDEO NETHERLANDS B.V. LTD are intended for wholesale trade customers only. All transactions are subject to the terms and conditions outlined in our sales agreements and this disclaimer.

Limitation of Liability

  • O-VIDEO NETHERLANDS B.V. LTD shall not be liable for any indirect, incidental, or consequential damages arising from the use, misuse, or inability to use supplied products.

  • Customers are responsible for ensuring compatibility of equipment and components with their intended systems and applications.

  • Technical specifications, product descriptions, and availability are provided “as is” and may be subject to change without notice.

Warranties

  • Products are supplied with manufacturer warranties where applicable.

  • No additional warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose, are provided by O-VIDEO NETHERLANDS B.V. LTD unless expressly stated in writing.

 

Compliance & Export Control

  • Customers are responsible for compliance with all applicable import/export laws, regulations, and licensing requirements in their jurisdiction.

  • O-VIDEO NETHERLANDS B.V. LTD disclaims responsibility for delays, seizures, or penalties arising from non‑compliance with customs or regulatory authorities.

Governing Law

  • This disclaimer and all transactions are governed by the laws England and Wales, unless otherwise agreed in writing.

  • Any disputes shall be subject to the exclusive jurisdiction of the High courts.

Refund Policy

This policy applies to all wholesale transactions of electronic and telecommunications equipment and associated components supplied by O-VIDEO NETHERLANDS B.V. LTD to customers worldwide.

Return Eligibility

  • Returns are accepted within 30 days of delivery.

  • Products must be unused, in original packaging, and accompanied by the invoice or proof of purchase.

  • Items must be returned in the same condition as supplied, including all accessories, manuals, and components.

Non‑Returnable Items

  • Customized, special‑order, or clearance items.

  • Products damaged due to improper handling, installation, or use.

  • Consumables (e.g., batteries, cables) unless faulty upon delivery.

Faulty or Incorrect Goods

  • If goods are defective or incorrectly supplied, notify us within 7 business days of receipt.

  • We will arrange replacement, repair, or credit, subject to inspection and verification.

  • Shipping costs for faulty/incorrect goods will be covered by O-VIDEO NETHERLANDS B.V. LTD

Refunds & Credits

  • Approved returns will be refunded or credited within 10–15 business days of receipt and inspection.

  • Refunds are issued to the original payment method unless otherwise agreed.

  • Restocking fees of up to 15% may apply for non‑faulty returns.

International Customers

  • Customers outside the UK are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

  • Customs duties, taxes, and import/export fees are non‑refundable.

  • Ensure compliance with local regulations when returning goods internationally.

Return Process

  1. Contact our Returns Department at Returns@ovideonetherlandsbvltd.com to request a Return Authorization (RA).

  2. Securely package the item(s) with RA number clearly marked.

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