Privacy Policy

1. Introduction

O-VIDEO NETHERLANDS B.V. LTD (“we,” “our,” “us”) provides wholesale trade services in electronic and telecommunications equipment and associated components. We are committed to protecting the privacy and confidentiality of personal and business information entrusted to us by customers, suppliers, and partners worldwide.

This Privacy Policy explains:

• What information we collect

• How we use and protect it

• With whom we share it

• Your rights and choices

• How to contact us

2. Scope

This policy applies to:

• Our websites, portals, and online services

• Business transactions and communications with customers, suppliers, and partners

• Marketing and promotional activities

• Customer support interactions

3. Information We Collect

3.1 Personal and Business Information

• Identification data: name, company name, job title, email, phone number, billing/shipping address.

• Financial data: payment details, bank account information, tax/VAT numbers.

• Transaction data: purchase orders, invoices, delivery records, account history.

• Technical data: IP address, browser type, operating system, device identifiers, login credentials, usage logs.

• Communications: inquiries, support requests, emails, and call records.

3.2 Automatically Collected Data

• Cookies and tracking technologies (see Section 9).

• Website analytics (pages visited, time spent, referral sources).

• Security logs (login attempts, access records).

3.3 Sensitive Information

We generally do not collect sensitive personal data (e.g., health, biometric, or political opinions). If required for compliance (e.g., export controls), we will obtain explicit consent or rely on legal obligations.

4. How We Use Your Information

We process personal data for the following purposes:

• Contractual performance: fulfilling orders, delivering products, managing accounts.

• Customer support: responding to inquiries, resolving issues, providing technical assistance.

• Business operations: maintaining records, auditing, fraud prevention, and risk management.

• Marketing and communications: sending product updates, newsletters, and promotional offers (with opt-out options).

• Legal compliance: meeting tax, customs, export control, and regulatory obligations.

• Website improvement: analyzing usage patterns, enhancing user experience, and securing systems.

5. Legal Bases for Processing

Depending on your jurisdiction, we rely on:

• Contractual necessity (to provide services).

• Legitimate interests (business operations, fraud prevention, marketing).

• Consent (where required for marketing or cookies).

• Legal obligations (tax, customs, regulatory compliance).

6. Sharing of Information

We may share data with:

• Service providers: logistics companies, payment processors, IT/cloud providers.

• Business partners: distributors, resellers, and affiliates under contractual safeguards.

• Regulatory authorities: customs, tax agencies, law enforcement when legally required.

• Professional advisors: auditors, lawyers, consultants.

We do not sell personal data.

7. International Data Transfers

As a global business, data may be transferred across borders. We implement safeguards such as:

• Standard Contractual Clauses (SCCs) under GDPR.

• Data processing agreements with service providers.

• Encryption and secure transfer protocols.

8. Data Retention

• Customer records: retained for the duration of the business relationship plus statutory periods (e.g., 7 years for tax).

• Marketing data: retained until you opt out or withdraw consent.

• Technical logs: retained for security and analytics purposes, typically 12–24 months.

• Deletion/anonymization: once data is no longer needed, it is securely erased or anonymized.

9. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Enable website functionality (session management, login security).

• Analyze traffic and usage patterns.

• Personalize content and marketing.

You can manage cookie preferences via your browser or opt-out of non-essential cookies.

10. Security Measures

We employ technical and organizational safeguards, including:

• Encryption of sensitive data in transit and at rest.

• Access controls and authentication protocols.

• Regular security audits and penetration testing.

• Employee training on data protection.

• Incident response procedures for breaches.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data.

• Rectify inaccurate or incomplete data.

• Erase data (“right to be forgotten”).

• Restrict or object to processing.

• Data portability (receive a copy in machine-readable format).

• Withdraw consent for marketing or cookies.

• File a complaint with a supervisory authority.

12. Children’s Privacy

Our services are intended for business customers. We do not knowingly collect personal data from children under 16.

13. Third-Party Links

Our websites may contain links to third-party sites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date.

15. Contact Us

For questions or concerns about this Privacy Policy:

• Email: enquiries@ovideonetherlandsbvltd.com